Easy Returns

Rooster UK returns information

Returning and item

  1. Fill out the returns form. (Download it here if needed.)
  2. Use this link to the Royal Mail returns page and follow the instructions.
  3. For international returns, fill out the returns form and send the item back using your preferred courier. We recommend using a tracked service for secure return shipping.

Prize Exchanges

For prize exchanges, please contact the event organiser. Rooster does not handle prize exchanges directly.

For Amazon returns

Process returns directly through your Amazon account.

 

Mix and Match 25% Offer

The Offer
Buy 3 eligible items and get 25% off each.

Returns for Mix and Match
Returning any item will reverse the discount on remaining items, which will be charged at full price. Follow our standard return process and note that it is a Mix and Match product.

FAQs

  • Is the return process free?
    Using Royal Mail costs £4.50 (deducted from your refund). Alternatively, return at your own expense using a tracked service.

  • Can I exchange an item?
    No exchanges are offered. Return the unwanted item and place a new order.

  • Items Purchased from Stockists?
    Contact the stockist directly for their return process.

  • What Items are Returnable?

    • Non-customised items within 30 days, unused, and in original packaging.
    • Customised items (e.g., custom clothing, cut rope, splicing work) cannot be returned.

  • Prize Won at an Event?
    Contact the event organiser for exchanges. Rooster cannot process prize exchanges.